Terms of service
Last updated: 12.12.2025
Overview
Welcome to MAISON METZGER. The terms “we”, “us” and “our” refer to:
MAISON METZGER 1888 AG
Sissacherstrasse 31
4052 Basel
Switzerland
Email: shop@maison-metzger.com
Phone: +41 79 411 03 58
UID / VAT: CHE-340.003.006
MAISON METZGER operates this store and website, including all related information, content, features, tools, products and services to provide you, the customer, with a curated shopping experience (the “Services”). MAISON METZGER is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”) describe your rights and responsibilities when you use the Services.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms. If you do not agree, you must not use or access the Services.
Section 1 — Access and Account
By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence and that you have given consent for any minor dependents to use the Services on devices you own or manage.
To use the Services, you may be required to provide information such as your email address, billing, payment, and shipping details. You represent and warrant that all information provided is accurate, current, complete, and that you have the right to provide it.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Accounts may not be transferred, sold, or assigned to another person.
Section 2 — Our Products
We make every effort to display our products accurately. However, colors and appearance may vary depending on your device and screen settings.
We do not warrant that product appearance or quality will exactly match how it appears online. All product descriptions and availability are subject to change at any time without notice. We reserve the right to discontinue products or limit quantities at our discretion.
Section 3 — Orders
Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion. An order is only accepted once payment has been received and the order is confirmed.
Please review your order carefully before submitting. We may not be able to cancel or modify orders once accepted. If an order is changed or cancelled by us, we will attempt to notify you using the contact details provided at checkout.
Returns and refunds are handled exclusively in accordance with our Shipping, Returns & Refunds Policy.
Purchases are intended for personal or household use only and not for resale or commercial purposes.
Section 4 — Prices and Billing
Prices, discounts, and promotions may change without notice. The applicable price is the one shown at the time of order confirmation.
Unless otherwise stated, prices do not include shipping costs, customs duties, import taxes, or handling fees. Prices online may differ from those offered in physical stores or by third parties.
You agree to provide valid and up-to-date payment information and authorize us to charge your selected payment method for all amounts due.
Section 5 — Shipping and Delivery
All delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs authorities, or circumstances beyond our control.
Once an order is handed over to the shipping carrier, risk of loss and title pass to you.
Section 6 — Intellectual Property
All content available through the Services — including text, images, graphics, logos, designs, and trademarks — is owned by MAISON METZGER or its licensors and protected by applicable intellectual property laws.
You may use the Services for personal, non-commercial purposes only. Any reproduction, distribution, modification, or commercial use without prior written consent is prohibited.
Section 7 — Optional Tools
The Services may provide access to third-party tools that we do not control. These tools are provided “as is” and “as available,” without warranties or endorsement. Use of such tools is at your own risk.
Section 8 — Third-Party Links
The Services may include links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites. Accessing third-party websites is at your own risk.
Section 9 — Relationship with Shopify
MAISON METZGER is powered by Shopify; however, all sales are made directly between you and MAISON METZGER. Shopify is not responsible for any aspect of sales, products, or services provided by MAISON METZGER. You release Shopify from any related claims or liabilities.
Section 10 — Feedback
Any feedback, reviews, or suggestions you submit may be used by us without restriction or compensation. You confirm that you have the right to submit such content and that it does not violate any laws or third-party rights.
Section 11 — Errors and Omissions
Information on the Services may occasionally contain errors or inaccuracies. We reserve the right to correct such errors and to cancel or update orders if necessary.
Section 12 — Prohibited Uses
You may not use the Services for unlawful purposes, to infringe intellectual property, transmit malicious code, harass others, or interfere with the operation or security of the Services. We may suspend or terminate access if these Terms are violated.
Section 13 — Termination
We may terminate or restrict access to the Services at any time without notice. Obligations incurred prior to termination remain enforceable.
Section 14 — Disclaimer of Warranties
The Services and all products are provided “as is” and “as available,” without warranties of any kind, to the fullest extent permitted by law.
Section 15 — Limitation of Liability
To the maximum extent permitted by law, MAISON METZGER shall not be liable for indirect, incidental, or consequential damages arising from the use of the Services or products purchased.
Section 16 — Indemnification
You agree to indemnify and hold harmless MAISON METZGER and its partners from claims arising out of your breach of these Terms or misuse of the Services.
Section 17 — Severability
If any provision of these Terms is found unenforceable, the remaining provisions remain valid and enforceable.
Section 18 — Entire Agreement
These Terms constitute the entire agreement between you and MAISON METZGER regarding use of the Services.
Section 19 — Governing Law and Jurisdiction
These Terms are governed by Swiss law.
The courts of Basel-Stadt, Switzerland, shall have exclusive jurisdiction over any disputes arising from or relating to these Terms or the Services.
Section 20 — Changes to Terms
We reserve the right to update or modify these Terms at any time. Continued use of the Services constitutes acceptance of the updated Terms.
Section 21 — Contact
For questions regarding these Terms, please contact:
MAISON METZGER 1888 AG
Sissacherstrasse 31
4052 Basel
Switzerland
📧 shop@maison-metzger.com
📞 +41 79 411 03 58
UID / VAT: CHE-340.003.006
